**Type of Grant:** Public Grant

**Grant Amount:** $90,000

**Presenting Company:** **ShopEase Retailers** (A national retail chain focusing on consumer electronics)

**Presentation Details:**

- **Date:** **December 5, 2024**

- **Time:** **2:00 PM – 3:30 PM**

- **Location:** Intelligence Alliance Headquarters Auditorium

**Project Overview:**

ShopEase Retailers developed an AI-powered chatbot to improve customer engagement on their e-commerce platform. The chatbot provides personalized product recommendations, answers customer inquiries, and assists with order processing.

**Outcome:**

- **Increased Sales Conversion:** Online conversion rates improved by 20%.

- **Enhanced Customer Satisfaction:** Customer service ratings increased by 30%.

- **Operational Efficiency:** Reduced average response time to customer inquiries by 50%.

**Benefits and Value:**

- **Template Access:** Members will receive chatbot development templates and integration guidelines.

- **Insightful Data:** Sharing of user interaction data (anonymized) to help others understand customer behaviors.

- **Adaptable Model:** The chatbot framework can be customized for various retail sectors.